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Charles Danesi
2025-09-20 22:54:57 -04:00
parent b4aef072fe
commit 15a52984ec
1 changed files with 6 additions and 11 deletions
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@@ -52,7 +52,7 @@ Westlake, OH | _Sep 2020 – Mar 2022_
- Performed component-level diagnostics and repairs for laptops and mobile devices - Performed component-level diagnostics and repairs for laptops and mobile devices
- Delivered client-focused repair solutions and authored internal SOPs - Delivered client-focused repair solutions and authored internal SOPs
**IT Support Consultant** — _Hex Technologies / Danesi Game Repair_ **Founder & Lead Engineer** — _Hex Technologies / Danesi Game Repair_ (MSP)
Wellington, OH | _1999 – 2021_ Wellington, OH | _1999 – 2021_
- Supported SMB and residential clients running Windows and macOS systems - Supported SMB and residential clients running Windows and macOS systems
@@ -71,16 +71,11 @@ Amherst, OH | _Nov 2018 – May 2020_
**Homelab Architect** — _Personal Project_ **Homelab Architect** — _Personal Project_
Remote | _Ongoing_ Remote | _Ongoing_
- Built and operate a full MSP-style stack including Zammad (ticketing), - Built and operate a full MSP-style stack including Zammad (ticketing, parallels to Jira/ServiceNow/Zendesk), Invoice Ninja (billing), Remotely (remote access), and Authentik (SSO)
Invoice Ninja (billing), Remotely (remote access), and Authentik (SSO) - Emulate professional helpdesk workflows with ticketing, RMM, documentation, and remote troubleshooting to mirror real-world IT support practices
- Emulate professional helpdesk workflows, documenting tickets and providing - Provide support across Windows, macOS (Monterey → Sequoia), and Linux (Arch, Ubuntu, Debian, RHEL/CentOS/Fedora) test environments
remote troubleshooting to mirror real-world IT support practices - Maintain lab AD for testing purposes while primarily using Linux and macOS in daily workflows
- Provide support across Windows, macOS, and Linux test environments, - Administer DNS, mail, VPN, monitoring, and self-hosted tools like GitLab, Vaultwarden, Nextcloud, and Paperless-ngx
simulating multi-platform client environments
- Maintain lab AD for testing purposes while primarily using Linux and macOS
in daily workflows
- Administer DNS, mail, VPN, monitoring, and self-hosted tools like GitLab,
Vaultwarden, Nextcloud, and Paperless-ngx
**Tech Blog Project** — _Techizoid.net_ **Tech Blog Project** — _Techizoid.net_
Remote | _2007 – 2015_ Remote | _2007 – 2015_