minor update

resume.md

@@ -52,7 +52,7 @@ Westlake, OH | _Sep 2020 – Mar 2022_
 - Performed component-level diagnostics and repairs for laptops and mobile devices
 - Delivered client-focused repair solutions and authored internal SOPs
 
-**IT Support Consultant** — _Hex Technologies / Danesi Game Repair_  
+**Founder & Lead Engineer** — _Hex Technologies / Danesi Game Repair_ (MSP)  
 Wellington, OH | _1999 – 2021_
 
 - Supported SMB and residential clients running Windows and macOS systems
@@ -71,16 +71,11 @@ Amherst, OH | _Nov 2018 – May 2020_
 **Homelab Architect** — _Personal Project_  
 Remote | _Ongoing_
 
-- Built and operate a full MSP-style stack including Zammad (ticketing),
-  Invoice Ninja (billing), Remotely (remote access), and Authentik (SSO)
-- Emulate professional helpdesk workflows, documenting tickets and providing
-  remote troubleshooting to mirror real-world IT support practices
-- Provide support across Windows, macOS, and Linux test environments,
-  simulating multi-platform client environments
-- Maintain lab AD for testing purposes while primarily using Linux and macOS
-  in daily workflows
-- Administer DNS, mail, VPN, monitoring, and self-hosted tools like GitLab,
-  Vaultwarden, Nextcloud, and Paperless-ngx
+- Built and operate a full MSP-style stack including Zammad (ticketing, parallels to Jira/ServiceNow/Zendesk), Invoice Ninja (billing), Remotely (remote access), and Authentik (SSO)
+- Emulate professional helpdesk workflows with ticketing, RMM, documentation, and remote troubleshooting to mirror real-world IT support practices
+- Provide support across Windows, macOS (Monterey → Sequoia), and Linux (Arch, Ubuntu, Debian, RHEL/CentOS/Fedora) test environments
+- Maintain lab AD for testing purposes while primarily using Linux and macOS in daily workflows
+- Administer DNS, mail, VPN, monitoring, and self-hosted tools like GitLab, Vaultwarden, Nextcloud, and Paperless-ngx
 
 **Tech Blog Project** — _Techizoid.net_  
 Remote | _2007 – 2015_