diff --git a/resume.md b/resume.md index 5059373..22168aa 100644 --- a/resume.md +++ b/resume.md @@ -1,5 +1,5 @@ -**Charles Danesi** -Elyria, OH | Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299) +**Charles Danesi** +Elyria, OH | Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299) [LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net) --- @@ -18,36 +18,36 @@ Cross-Platform Troubleshooting, Remote Support & Workflow Optimization, Hardware ### Key Achievements -- Built and maintain a professional homelab environment hosting ~90 self-managed services, including remote access, ticketing, billing, monitoring, and automation systems for testing and learning enterprise IT workflows. -- Created and ran TRG’s PC Repair Program, independently managing intake, diagnostics, repair, and warranty coordination, consistently exceeding throughput expectations. -- Served as the primary specialist for complex devices and multi-thousand-dollar printers, developing repair workflows that ensured client satisfaction and maintained contract continuity. -- Authored and maintained comprehensive troubleshooting guides and SOPs across multiple platforms (Windows, macOS, Linux), improving efficiency and knowledge transfer. -- Implemented secure remote access practices and system management procedures to maintain uptime, data integrity, and client trust in both self-managed and production environments. +- Built and maintain a professional homelab environment hosting ~90 self-managed services, including remote access, ticketing, billing, monitoring, and automation systems for testing and learning enterprise IT workflows +- Created and ran TRG’s PC Repair Program, independently managing intake, diagnostics, repair, and warranty coordination, consistently exceeding throughput expectations +- Served as the primary specialist for complex devices and multi-thousand-dollar printers, developing repair workflows that ensured client satisfaction and maintained contract continuity +- Authored and maintained comprehensive troubleshooting guides and SOPs across multiple platforms (Windows, macOS, Linux), improving efficiency and knowledge transfer +- Implemented secure remote access practices and system management procedures to maintain uptime, data integrity, and client trust in both self-managed and production environments --- ### Work Experience -#### Lead PC Repair Technician — TRG | Westlake, OH | Mar 2022 – Jan 2025 +**Lead PC Repair Technician** | TRG | Westlake, OH | Mar 2022 – Jan 2025 -- Sole operator of PC Repair Program, managing diagnostics, repair, and RMA processes for high-volume device intake. -- Developed SOPs, workflows, and escalation systems, enabling consistent, secure, and efficient repair operations. -- Managed full device lifecycle including diagnostics, component replacement, testing, and warranty coordination with Microsoft, HP, Dell, and Lenovo. -- Trained temporary staff during peak demand while maintaining technical execution. -- Led specialty projects for high-value devices and printers, serving as primary technical contact for key clients and maintaining manufacturer relationships. +- Sole operator of PC Repair Program, managing diagnostics, repair, and RMA processes for high-volume device intake +- Developed SOPs, workflows, and escalation systems, enabling consistent, secure, and efficient repair operations +- Managed full device lifecycle including diagnostics, component replacement, testing, and warranty coordination with Microsoft, HP, Dell, and Lenovo +- Trained temporary staff during peak demand while maintaining technical execution +- Led specialty projects for high-value devices and printers, serving as primary technical contact for key clients and maintaining manufacturer relationships -#### Senior Electronics Repair Technician — TRG | Westlake, OH | Sep 2020 – Mar 2022 +**Senior Electronics Repair Technician** | TRG | Westlake, OH | Sep 2020 – Mar 2022 -- Specialized in microsoldering and component-level repairs for complex devices, maintaining exclusive responsibility for sensitive tasks. -- Led project to resolve dormant device backlog, creating workflows and repair processes adopted company-wide. -- Served as primary technical contact for specialized printer repair project, collaborating directly with customer engineers and vendors. +- Specialized in microsoldering and component-level repairs for complex devices, maintaining exclusive responsibility for sensitive tasks +- Led project to resolve dormant device backlog, creating workflows and repair processes adopted company-wide +- Served as primary technical contact for specialized printer repair project, collaborating directly with customer engineers and vendors -#### IT Consultant / Technical Solutions Provider — Independent | Wellington, OH | Jun 1999 – Mar 2021 +**IT Consultant / Technical Solutions Provider** | Independent | Wellington, OH | Jun 1999 – Mar 2021 -- Provided on-site and remote technical support for small businesses and individuals across Windows, macOS, and Linux environments. -- Managed hardware, software, and networking issues including component replacement, virus remediation, and system upgrades. -- Specialized in consumer electronics repairs (game consoles, handheld devices, tablets, phones) and device refurbishment for resale. -- Configured home-based IT solutions to simulate enterprise environments for testing and workflow development. +- Provided on-site and remote technical support for small businesses and individuals across Windows, macOS, and Linux environments +- Managed hardware, software, and networking issues including component replacement, virus remediation, and system upgrades +- Specialized in consumer electronics repairs (game consoles, handheld devices, tablets, phones) and device refurbishment for resale +- Configured home-based IT solutions to simulate enterprise environments for testing and workflow development --- @@ -55,12 +55,12 @@ Cross-Platform Troubleshooting, Remote Support & Workflow Optimization, Hardware **Professional Development Environment** | Ongoing -- Architect and maintain production-grade infrastructure supporting DNS, mail, authentication, monitoring, backup, and ~90 self-hosted services. -- Configured tools including Authentik, Remotely, and Zammad to test workflows, automation, and remote troubleshooting methodologies. -- Designed, deployed, and maintain enterprise-grade monitoring, logging, and backup solutions, ensuring system uptime, security, and verified disaster recovery. -- Deploy Ansible playbooks for configuration management and recurring maintenance automation. -- Validated cross-platform troubleshooting techniques for Windows, macOS (Monterey → Sequoia), and Linux (Arch, RHEL/CentOS) before deployment in real-world scenarios. -- Built infrastructure to simulate MSP-style operations for personal professional development and testing. +- Architect and maintain production-grade infrastructure supporting DNS, mail, authentication, monitoring, backup, and ~90 self-hosted services +- Configured tools including Authentik, Remotely, and Zammad to test workflows, automation, and remote troubleshooting methodologies +- Designed, deployed, and maintain enterprise-grade monitoring, logging, and backup solutions, ensuring system uptime, security, and verified disaster recovery +- Deploy Ansible playbooks for configuration management and recurring maintenance automation +- Validated cross-platform troubleshooting techniques for Windows, macOS (Monterey → Sequoia), and Linux (Arch, RHEL/CentOS) before deployment in real-world scenarios +- Built infrastructure to simulate MSP-style operations for personal professional development and testing --- diff --git a/scripts/update.sh b/scripts/update.sh index 685b969..bce70eb 100755 --- a/scripts/update.sh +++ b/scripts/update.sh @@ -1,13 +1,13 @@ #!/usr/bin/env bash echo "Generating PDFs..." -pandoc resume.md -f markdown -t pdf -o Charles_Danesi-Infrastructure_Support_Engineer.pdf -V geometry:margin=0.75in -V mainfont="Lato" -V fontsize=11pt -V raggedright +pandoc resume.md -f markdown -t pdf -o Charles_Danesi_Resume.pdf -V geometry:margin=0.75in -V mainfont="Lato" -V fontsize=11pt -V raggedright pandoc remote-support-engineer.md -f markdown -t pdf -o Charles_Danesi-Remote_Support_Engineer.pdf -V geometry:margin=0.75in -V mainfont="Lato" -V fontsize=11pt -V raggedright pandoc it-support.md -f markdown -t pdf -o Charles_Danesi-IT_Support_Specialist.pdf -V geometry:margin=0.75in -V mainfont="Lato" -V fontsize=11pt -V raggedright pandoc system-admin.md -f markdown -t pdf -o Charles_Danesi-System_Administrator.pdf -V geometry:margin=0.75in -V mainfont="Lato" -V fontsize=11pt -V raggedright echo "Generating DOCX files..." -pandoc resume.md -f markdown -t docx -o Charles_Danesi-Infrastructure_Support_Engineer.docx +pandoc resume.md -f markdown -t docx -o Charles_Danesi_Resume.docx pandoc remote-support-engineer.md -f markdown -t docx -o Charles_Danesi-Remote_Support_Engineer.docx pandoc it-support.md -f markdown -t docx -o Charles_Danesi-IT_Support_Specialist.docx pandoc system-admin.md -f markdown -t docx -o Charles_Danesi-System_Administrator.docx