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Charles Danesi
2025-09-29 10:19:41 -04:00
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@@ -6,47 +6,47 @@ Elyria, OH | Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [44
### Professional Summary ### Professional Summary
IT Support Specialist with 22+ years of hands-on experience delivering technical solutions across Windows, macOS, and Linux environments. Skilled in remote troubleshooting, workflow optimization, and configuration management with a focus on maintaining system reliability and operational efficiency. Experienced in building and managing production-style environments for testing, automation, and professional development. Adept at problem-solving, client communication, and independently managing technical projects. IT Support Specialist with 22+ years of hands-on experience delivering technical solutions across Windows, macOS, Linux, and consumer electronics. Skilled in remote troubleshooting, workflow optimization, and system management. Experienced in independently building and managing production-style environments for testing, automation, and professional development. Adept at problem-solving, client communication, and managing technical projects.
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### Core Competencies ### Core Competencies
Cross-Platform Troubleshooting, Remote Support & Workflow Optimization, Hardware Diagnostics & Repair, Network Configuration, Scripting & Automation (Bash/Ansible), System Monitoring & Backups, Documentation & SOPs, Technical Project Management, Self-Hosted Infrastructure Management, Cloud & SaaS Tools (End-User Administration)
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### Key Achievements ### Key Achievements
- Designed and implemented a professional homelab environment hosting ~90 self-managed services, including remote access, ticketing, billing, and monitoring systems, fully operational for testing and learning enterprise IT workflows. - Built and maintain a professional homelab environment hosting ~90 self-managed services, including remote access, ticketing, billing, monitoring, and automation systems for testing and learning enterprise IT workflows.
- Built and ran TRG’s PC Repair Program, independently managing intake, diagnostics, repair, and RMA coordination, consistently exceeding throughput expectations. - Created and ran TRG’s PC Repair Program, independently managing intake, diagnostics, repair, and warranty coordination, consistently exceeding throughput expectations.
- Served as the primary specialist for complex devices and multi-thousand-dollar printers, developing repair workflows that ensured client satisfaction and contract continuity. - Served as the primary specialist for complex devices and multi-thousand-dollar printers, developing repair workflows that ensured client satisfaction and maintained contract continuity.
- Authored and maintained comprehensive troubleshooting guides and SOPs across multiple platforms (Windows, macOS, Linux), improving resolution efficiency for both internal and external stakeholders. - Authored and maintained comprehensive troubleshooting guides and SOPs across multiple platforms (Windows, macOS, Linux), improving efficiency and knowledge transfer.
- Implemented secure remote access practices and system management procedures to maintain uptime, data integrity, and client trust in both self-managed and production environments. - Implemented secure remote access practices and system management procedures to maintain uptime, data integrity, and client trust in both self-managed and production environments.
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### Work Experience ### Work Experience
**Lead PC Repair Technician** — _TRG_ | Westlake, OH | Mar 2022 – Jan 2025 #### Lead PC Repair Technician — TRG | Westlake, OH | Mar 2022 – Jan 2025
- Sole operator of PC Repair Program, managing diagnostics, repair, and RMA processes for high-volume device intake. - Sole operator of PC Repair Program, managing diagnostics, repair, and RMA processes for high-volume device intake.
- Developed **SOPs, workflows, and escalation systems**, enabling consistent, secure, and efficient repair operations. - Developed SOPs, workflows, and escalation systems, enabling consistent, secure, and efficient repair operations.
- Managed full device lifecycle including diagnostics, component replacement, testing, and warranty coordination with Microsoft, HP, Dell, and Lenovo. - Managed full device lifecycle including diagnostics, component replacement, testing, and warranty coordination with Microsoft, HP, Dell, and Lenovo.
- Trained temporary staff during peak demand while maintaining technical execution as sole operator. - Trained temporary staff during peak demand while maintaining technical execution.
- Led specialty projects for high-value devices and printers, serving as primary point of contact for key clients and maintaining relationships with manufacturers. - Led specialty projects for high-value devices and printers, serving as primary technical contact for key clients and maintaining manufacturer relationships.
**Senior Electronics Repair Technician** — _TRG_ | Westlake, OH | Sep 2020 – Mar 2022 #### Senior Electronics Repair Technician — TRG | Westlake, OH | Sep 2020 – Mar 2022
- Specialized in microsoldering and component-level repairs for complex devices, maintaining exclusive responsibility for sensitive tasks. - Specialized in microsoldering and component-level repairs for complex devices, maintaining exclusive responsibility for sensitive tasks.
- Led project to resolve dormant device backlog, creating workflows and repair processes adopted company-wide. - Led project to resolve dormant device backlog, creating workflows and repair processes adopted company-wide.
- Designed and implemented processes to handle backlog and complex repair projects, improving throughput and reducing turnaround times.
- Served as primary technical contact for specialized printer repair project, collaborating directly with customer engineers and vendors. - Served as primary technical contact for specialized printer repair project, collaborating directly with customer engineers and vendors.
**IT Consultant / Technical Solutions Provider** — _Independent_ | Wellington, OH | 1999 – 2021 #### IT Consultant / Technical Solutions Provider — Independent | Wellington, OH | Jun 1999 – Mar 2021
- Provided on-site and remote technical support for small businesses and individual clients across Windows, macOS, and Linux environments. - Provided on-site and remote technical support for small businesses and individuals across Windows, macOS, and Linux environments.
- Managed hardware, software, and networking issues including component replacement, virus remediation, and system upgrades. - Managed hardware, software, and networking issues including component replacement, virus remediation, and system upgrades.
- Implemented workflows and documentation to ensure secure knowledge transfer and client continuity. - Specialized in consumer electronics repairs (game consoles, handheld devices, tablets, phones) and device refurbishment for resale.
- Specialized in consumer electronics repairs (video game consoles, handheld devices, tablets, phones) and refurbished devices for resale.
- Configured home-based IT solutions to simulate enterprise environments for testing and workflow development. - Configured home-based IT solutions to simulate enterprise environments for testing and workflow development.
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@@ -55,12 +55,12 @@ IT Support Specialist with 22+ years of hands-on experience delivering technical
**Professional Development Environment** | Ongoing **Professional Development Environment** | Ongoing
- Architect and maintain **production-grade infrastructure** supporting DNS, mail, authentication, monitoring, and backup for 90+ self-hosted applications, including GitLab and Nextcloud. - Architect and maintain production-grade infrastructure supporting DNS, mail, authentication, monitoring, backup, and ~90 self-hosted services.
- Configured enterprise-grade tools including Authentik, Remotely, and Zammad to test workflows, automation, and remote troubleshooting methodologies - Configured tools including Authentik, Remotely, and Zammad to test workflows, automation, and remote troubleshooting methodologies.
- Designed, deployed, and maintain enterprise-grade monitoring, logging, and backup solutions, ensuring system uptime, security, and verified disaster recovery. - Designed, deployed, and maintain enterprise-grade monitoring, logging, and backup solutions, ensuring system uptime, security, and verified disaster recovery.
- Deploy **Ansible playbooks** for configuration management and automate recurring maintenance tasks. - Deploy Ansible playbooks for configuration management and recurring maintenance automation.
- Validated cross-platform troubleshooting techniques for Windows, macOS (Monterey → Sequoia), and Linux (Arch, RHEL/CentOS) before deployment in real-world scenarios - Validated cross-platform troubleshooting techniques for Windows, macOS (Monterey → Sequoia), and Linux (Arch, RHEL/CentOS) before deployment in real-world scenarios.
- Built infrastructure to simulate MSP-style operations for personal professional development and testing - Built infrastructure to simulate MSP-style operations for personal professional development and testing.
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@@ -75,4 +75,4 @@ IT Support Specialist with 22+ years of hands-on experience delivering technical
### Education ### Education
GED | 1999 General Education Development (GED), State of Ohio | 1999