rename 'portfolio' in contact info
This commit is contained in:
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@@ -1,17 +1,17 @@
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Charles Danesi
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Elyria, OH
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Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Portfolio](https://charlesdanesi.net)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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---
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### Help Desk Technician | Multi-Platform Support Specialist | Windows • macOS • IT Troubleshooting
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### Professional Summary
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Help Desk Technician with extensive experience providing responsive technical support for Windows and macOS environments. Expert in diagnosing and resolving hardware, software, and network issues while maintaining exceptional client satisfaction. Proficient with enterprise ticketing systems (ServiceNow, Jira, Zendesk) and remote support tools. Proven ability to translate technical concepts for non-technical users and document solutions for knowledge base development. Committed to first-contact resolution and maintaining system uptime.
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IT Support Specialist with 22+ years of experience resolving hardware, software, and network issues across Windows and macOS environments while maintaining **99.9% system reliability**. Proven ability to deliver responsive remote support using industry-standard tools and translate technical concepts for non-technical users. Skilled in enterprise ticketing systems (Zammad) that improve first-contact resolution and documentation for knowledge base development. Available immediately for remote support roles.
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### Core Competencies
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Help Desk Support, Windows 10/11 Troubleshooting, macOS Support Specialist, Directory Services Integration, Network Diagnostics, Remote Access Tools, Client Authentication Troubleshooting, Knowledge Base Development, First-Contact Resolution, Cross-Platform Support
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Help Desk Support, Windows 10/11 Troubleshooting, macOS Support Specialist, Directory Services Implementation, Network Diagnostics, Remote Access Tools, Client Authentication Solutions, Knowledge Base Development, First-Contact Resolution, Cross-Platform Support
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---
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@@ -40,7 +40,8 @@ Help Desk Support, Windows 10/11 Troubleshooting, macOS Support Specialist, Dire
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- Performed component-level diagnostics and repairs for laptops and mobile devices
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- Delivered client-focused repair solutions and authored internal SOPs
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- **Identified critical backlog of dormant devices** that led to PC Repair Program creation
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- **Recognized by leadership** for technical expertise in resolving complex device issues
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- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
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**Independent IT Consultant** | Wellington, OH | 1999 – 2021
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@@ -1,17 +1,17 @@
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Charles Danesi
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Elyria, OH
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Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Portfolio](https://charlesdanesi.net)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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---
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### Remote Support Engineer | Remote Desktop Specialist | Windows • macOS • Enterprise Troubleshooting
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### Professional Summary
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Remote Support Engineer with 22+ years of experience delivering efficient technical solutions through remote channels. Expert in remote desktop technologies including TeamViewer, AnyDesk, and Remotely for secure client system access. Proven ability to diagnose and resolve complex issues across Windows and macOS environments while maintaining clear communication. Skilled in creating remote support workflows that achieve 99.9% system uptime and reduce resolution times. Committed to security best practices and minimizing business disruption during remote sessions.
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Remote Support Engineer with 22+ years of experience delivering efficient technical solutions through secure remote channels while maintaining **99.9% system reliability**. Proven ability to diagnose and resolve complex issues across Windows and macOS environments using Remotely and other industry-standard tools. Skilled in creating remote support workflows that minimize business disruption and maintain security protocols. Authored comprehensive documentation ensuring secure knowledge transfer. Available immediately for fully remote positions.
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### Core Competencies
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Remote Desktop Support, TeamViewer/AnyDesk Specialist, Windows & macOS Troubleshooting, Secure Authentication Protocols, Virtual Network Configuration, Client Communication, Remote Security Remediation, Workflow Optimization, Configuration Management, Multi-Platform Troubleshooting
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Remote Desktop Support, Windows & macOS Troubleshooting, Secure Authentication Protocols, Virtual Network Configuration, Client Communication, Remote Security Remediation, Workflow Optimization, Configuration Management, Multi-Platform Troubleshooting, Enterprise Ticketing Systems
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---
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@@ -40,7 +40,8 @@ Remote Desktop Support, TeamViewer/AnyDesk Specialist, Windows & macOS Troublesh
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- Performed component-level diagnostics and repairs for laptops and mobile devices
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- Delivered client-focused repair solutions and authored internal SOPs
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- **Identified critical backlog of dormant devices** that led to PC Repair Program creation
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- **Recognized by leadership** for technical expertise in resolving complex device issues
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- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
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**Independent IT Consultant** | Wellington, OH | 1999 – 2021
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@@ -1,17 +1,19 @@
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Charles Danesi
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Elyria, OH
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Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Portfolio](https://charlesdanesi.net)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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---
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#### IT Support Specialist | Windows & macOS Systems Expert | Remote Troubleshooting • Network Configuration • Client Support
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### Professional Summary
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IT Support Specialist with 22+ years of hands-on experience resolving complex technical issues across Windows, macOS, and Linux environments. Proven ability to deliver responsive remote support that minimizes business disruption while maintaining 99.9% system reliability. Skilled in enterprise ticketing systems (ServiceNow, Jira, Zendesk equivalents), remote access solutions, and cross-platform troubleshooting methodologies. Committed to clear communication and rapid issue resolution that keeps business systems operational.
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Infrastructure Support Specialist with 22+ years of experience resolving complex technical issues while maintaining **99.9% system reliability** across production environments. Proven ability to deliver responsive remote support using Remotely and implement directory services solutions that minimize business disruption. Skilled in enterprise ticketing systems (Zammad), network configuration, cross-platform troubleshooting, and Bash scripting for workflow automation. Authored comprehensive documentation for all client solutions. Available immediately for remote or hybrid roles.
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### Core Competencies
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Windows Server Administration, macOS Support Specialist, Directory Services (Authentik/OpenLDAP), Linux Administration (RHEL/CentOS), Network Configuration, Remote Desktop Support, Enterprise Ticketing Systems, PowerShell Scripting, Security Remediation, Configuration Management
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Windows Server Administration, macOS Support Specialist, Directory Services Implementation, Linux Administration (RHEL/CentOS), Network Configuration, Remote Desktop Support, Enterprise Ticketing Systems, Bash Scripting, Security Remediation, Configuration Management
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---
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### Key Achievements
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@@ -38,7 +40,8 @@ Windows Server Administration, macOS Support Specialist, Directory Services (Aut
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- Performed component-level diagnostics and repairs for laptops and mobile devices
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- Delivered client-focused repair solutions and authored internal SOPs
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- **Identified critical backlog of dormant devices** that led to PC Repair Program creation
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- **Recognized by leadership** for technical expertise in resolving complex device issues
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- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
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**Independent IT Consultant** — | Wellington, OH | 1999 – 2021
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+8
-5
@@ -1,17 +1,19 @@
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Charles Danesi
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Elyria, OH
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Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Portfolio](https://charlesdanesi.net)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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---
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### Systems Administrator | Network & Infrastructure Specialist | Windows Server • Directory Services • Automation
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### Professional Summary
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Systems Administrator with extensive experience designing, implementing, and maintaining reliable IT infrastructure across Windows and Linux environments. Proven ability to manage Directory Services, DNS, DHCP, and network services while maintaining 99.9% system uptime. Skilled in configuration management (Ansible), shell scripting, and automation solutions that improve operational efficiency. Experienced with enterprise monitoring tools and backup solutions that ensure business continuity. Committed to documentation and standardized processes that simplify system maintenance.
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Systems Administrator with extensive experience designing, implementing, and maintaining reliable IT infrastructure across Windows and Linux environments. Proven ability to manage DNS, DHCP, and network services while maintaining **99.9% system uptime**. Skilled in configuration management (Ansible), shell scripting, and automation solutions that improve operational efficiency. Experienced with enterprise monitoring tools and backup solutions that ensure business continuity. Committed to documentation and standardized processes that simplify system maintenance. Available immediately for remote infrastructure roles.
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### Core Competencies
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Systems Administration, Directory Services Architecture (Authentik), Linux Server Management (RHEL/CentOS), Network Infrastructure, DNS/DHCP Configuration, Ansible Automation, Enterprise Monitoring, Backup & Recovery, Security Hardening, High Availability Solutions
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Systems Administration, Directory Services Implementation, Linux Server Management (RHEL/CentOS), Network Infrastructure, DNS/DHCP Configuration, Ansible Automation, Enterprise Monitoring, Backup & Recovery, Security Hardening, High Availability Solutions
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---
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### Key Achievements
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@@ -38,7 +40,8 @@ Systems Administration, Directory Services Architecture (Authentik), Linux Serve
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- Performed component-level diagnostics and repairs for laptops and mobile devices
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- Delivered client-focused repair solutions and authored internal SOPs
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- **Identified critical backlog of dormant devices** that led to PC Repair Program creation
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- **Recognized by leadership** for technical expertise in resolving complex device issues
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- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
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**Independent IT Consultant** | Wellington, OH | 1999 – 2021
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