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rename 'portfolio' in contact info

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Charles Danesi
2025-09-23 13:27:53 -04:00
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Charles Danesi
Elyria, OH
Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Portfolio](https://charlesdanesi.net)
[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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### Remote Support Engineer | Remote Desktop Specialist | Windows • macOS • Enterprise Troubleshooting
### Professional Summary
Remote Support Engineer with 22+ years of experience delivering efficient technical solutions through remote channels. Expert in remote desktop technologies including TeamViewer, AnyDesk, and Remotely for secure client system access. Proven ability to diagnose and resolve complex issues across Windows and macOS environments while maintaining clear communication. Skilled in creating remote support workflows that achieve 99.9% system uptime and reduce resolution times. Committed to security best practices and minimizing business disruption during remote sessions.
Remote Support Engineer with 22+ years of experience delivering efficient technical solutions through secure remote channels while maintaining **99.9% system reliability**. Proven ability to diagnose and resolve complex issues across Windows and macOS environments using Remotely and other industry-standard tools. Skilled in creating remote support workflows that minimize business disruption and maintain security protocols. Authored comprehensive documentation ensuring secure knowledge transfer. Available immediately for fully remote positions.
### Core Competencies
Remote Desktop Support, TeamViewer/AnyDesk Specialist, Windows & macOS Troubleshooting, Secure Authentication Protocols, Virtual Network Configuration, Client Communication, Remote Security Remediation, Workflow Optimization, Configuration Management, Multi-Platform Troubleshooting
Remote Desktop Support, Windows & macOS Troubleshooting, Secure Authentication Protocols, Virtual Network Configuration, Client Communication, Remote Security Remediation, Workflow Optimization, Configuration Management, Multi-Platform Troubleshooting, Enterprise Ticketing Systems
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- Performed component-level diagnostics and repairs for laptops and mobile devices
- Delivered client-focused repair solutions and authored internal SOPs
- **Identified critical backlog of dormant devices** that led to PC Repair Program creation
- **Recognized by leadership** for technical expertise in resolving complex device issues
- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
**Independent IT Consultant** | Wellington, OH | 1999 – 2021