cdanesi/cv
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

rename 'portfolio' in contact info

Browse Source
This commit is contained in:
Charles Danesi
2025-09-23 13:27:53 -04:00
parent 660487af4e
commit 182d082498
4 changed files with 28 additions and 20 deletions
Download Patch File Download Diff File Expand all files Collapse all files
resume.md
+8 -5
View File
@@ -1,17 +1,19 @@
Charles Danesi
Elyria, OH
Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Portfolio](https://charlesdanesi.net)
[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
---
#### IT Support Specialist | Windows & macOS Systems Expert | Remote Troubleshooting • Network Configuration • Client Support
### Professional Summary
IT Support Specialist with 22+ years of hands-on experience resolving complex technical issues across Windows, macOS, and Linux environments. Proven ability to deliver responsive remote support that minimizes business disruption while maintaining 99.9% system reliability. Skilled in enterprise ticketing systems (ServiceNow, Jira, Zendesk equivalents), remote access solutions, and cross-platform troubleshooting methodologies. Committed to clear communication and rapid issue resolution that keeps business systems operational.
Infrastructure Support Specialist with 22+ years of experience resolving complex technical issues while maintaining **99.9% system reliability** across production environments. Proven ability to deliver responsive remote support using Remotely and implement directory services solutions that minimize business disruption. Skilled in enterprise ticketing systems (Zammad), network configuration, cross-platform troubleshooting, and Bash scripting for workflow automation. Authored comprehensive documentation for all client solutions. Available immediately for remote or hybrid roles.
### Core Competencies
Windows Server Administration, macOS Support Specialist, Directory Services (Authentik/OpenLDAP), Linux Administration (RHEL/CentOS), Network Configuration, Remote Desktop Support, Enterprise Ticketing Systems, PowerShell Scripting, Security Remediation, Configuration Management
Windows Server Administration, macOS Support Specialist, Directory Services Implementation, Linux Administration (RHEL/CentOS), Network Configuration, Remote Desktop Support, Enterprise Ticketing Systems, Bash Scripting, Security Remediation, Configuration Management
---
### Key Achievements
@@ -38,7 +40,8 @@ Windows Server Administration, macOS Support Specialist, Directory Services (Aut
- Performed component-level diagnostics and repairs for laptops and mobile devices
- Delivered client-focused repair solutions and authored internal SOPs
- **Identified critical backlog of dormant devices** that led to PC Repair Program creation
- **Recognized by leadership** for technical expertise in resolving complex device issues
- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
**Independent IT Consultant** — | Wellington, OH | 1999 – 2021