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Charles Danesi
2025-09-29 10:19:19 -04:00
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Charles Danesi **Charles Danesi**
Elyria, OH Elyria, OH | Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net) [LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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### Professional Summary ### Professional Summary
Infrastructure Support Specialist with 22+ years of experience resolving complex technical issues while maintaining **99.9% system reliability** across production environments. Proven ability to deliver responsive remote support using Remotely and implement directory services solutions that minimize business disruption. Skilled in enterprise ticketing systems (Zammad), network configuration, cross-platform troubleshooting, and Bash scripting for workflow automation. Authored comprehensive documentation for all client solutions. Available immediately for remote or hybrid roles. IT Support Specialist with 22+ years of hands-on experience delivering technical solutions across Windows, macOS, and Linux environments. Skilled in remote troubleshooting, workflow optimization, and configuration management with a focus on maintaining system reliability and operational efficiency. Experienced in building and managing production-style environments for testing, automation, and professional development. Adept at problem-solving, client communication, and independently managing technical projects.
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### Core Competencies ### Core Competencies
Windows Server Administration, macOS Support Specialist, Directory Services Implementation, Linux Administration (RHEL/CentOS), Network Configuration, Remote Desktop Support, Enterprise Ticketing Systems, Bash Scripting, Security Remediation, Configuration Management
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### Key Achievements ### Key Achievements
- Spearheaded TRG's PC Repair Program as Electronics Repair Technician; processed **1,000+ monthly devices for Cintas (generating $100k+ annual revenue)**, Federal Reserve Bank facilities, and US Marine Corps accounts through TRG's repair program - Designed and implemented a professional homelab environment hosting ~90 self-managed services, including remote access, ticketing, billing, and monitoring systems, fully operational for testing and learning enterprise IT workflows.
- Maintained **99.9% uptime** across critical services in professional development environment supporting DNS, mail, and authentication systems for 15+ self-hosted applications - Built and ran TRG’s PC Repair Program, independently managing intake, diagnostics, repair, and RMA coordination, consistently exceeding throughput expectations.
- Designed cross-platform troubleshooting workflows tested across macOS (Monterey → Sequoia), Linux (Arch, RHEL/CentOS), and Windows environments - Served as the primary specialist for complex devices and multi-thousand-dollar printers, developing repair workflows that ensured client satisfaction and contract continuity.
- Implemented enterprise-grade security practices including regular patching cycles and access controls that prevented security incidents in professional development environment - Authored and maintained comprehensive troubleshooting guides and SOPs across multiple platforms (Windows, macOS, Linux), improving resolution efficiency for both internal and external stakeholders.
- Developed efficient remote support methodologies that minimized system downtime while maintaining clear client communication - Implemented secure remote access practices and system management procedures to maintain uptime, data integrity, and client trust in both self-managed and production environments.
- Configured and maintained professional development environment using industry-standard tools including Authentik (directory services), Zammad (ticketing), and Remotely (remote access)
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**Lead PC Repair Technician** — _TRG_ | Westlake, OH | Mar 2022 – Jan 2025 **Lead PC Repair Technician** — _TRG_ | Westlake, OH | Mar 2022 – Jan 2025
- **Sole operator** of PC Repair Program from concept to revenue-generating operation, processing **1,000+ monthly devices** for Cintas ($100k+ annual revenue), Federal Reserve Bank facilities, and US Marine Corps accounts - Sole operator of PC Repair Program, managing diagnostics, repair, and RMA processes for high-volume device intake.
- **Developed all SOPs, workflows, and priority systems** with strict adherence to data security protocols - Developed **SOPs, workflows, and escalation systems**, enabling consistent, secure, and efficient repair operations.
- **Managed full device lifecycle** including receiving, shipping, and direct warranty coordination with Microsoft, HP, Dell, and Lenovo - Managed full device lifecycle including diagnostics, component replacement, testing, and warranty coordination with Microsoft, HP, Dell, and Lenovo.
- **Obtained HP and Lenovo technician certifications** during employment (valid through TRG's authorized repair agreements) - Trained temporary staff during peak demand while maintaining technical execution as sole operator.
- **Scaled operations during peak demand** by training temporary staff for device intake while maintaining sole responsibility for technical execution - Led specialty projects for high-value devices and printers, serving as primary point of contact for key clients and maintaining relationships with manufacturers.
**Electronics Repair Technician → Senior Technician** — _TRG_ | Westlake, OH | Sep 2020 – Mar 2022 **Senior Electronics Repair Technician** — _TRG_ | Westlake, OH | Sep 2020 – Mar 2022
- Performed component-level diagnostics and repairs for laptops and mobile devices - Specialized in microsoldering and component-level repairs for complex devices, maintaining exclusive responsibility for sensitive tasks.
- Delivered client-focused repair solutions and authored internal SOPs - Led project to resolve dormant device backlog, creating workflows and repair processes adopted company-wide.
- **Recognized by leadership** for technical expertise in resolving complex device issues - Designed and implemented processes to handle backlog and complex repair projects, improving throughput and reducing turnaround times.
- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices - Served as primary technical contact for specialized printer repair project, collaborating directly with customer engineers and vendors.
**Independent IT Consultant** — | Wellington, OH | 1999 – 2021 **IT Consultant / Technical Solutions Provider** — _Independent_ | Wellington, OH | 1999 – 2021
- Provided Windows, macOS, and Linux technical solutions for SMB clients through independently managed consulting practice - Provided on-site and remote technical support for small businesses and individual clients across Windows, macOS, and Linux environments.
- **Authored comprehensive documentation** for all client solutions to ensure knowledge transfer and continuity - Managed hardware, software, and networking issues including component replacement, virus remediation, and system upgrades.
- **Implemented professional development environment** with **99.9% uptime** supporting DNS, mail, and authentication services - Implemented workflows and documentation to ensure secure knowledge transfer and client continuity.
- **Deployed Authentik** as directory services solution managing access across macOS (Monterey → Sequoia), Linux, and Windows environments - Specialized in consumer electronics repairs (video game consoles, handheld devices, tablets, phones) and refurbished devices for resale.
- **Developed standardized troubleshooting methodologies** validated through professional development environment testing - Configured home-based IT solutions to simulate enterprise environments for testing and workflow development.
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**Professional Development Environment** | Ongoing **Professional Development Environment** | Ongoing
- Architected and maintain **99.9% uptime infrastructure** supporting DNS, mail, and authentication services for 15+ self-hosted applications including GitLab and Nextcloud - Architect and maintain **production-grade infrastructure** supporting DNS, mail, authentication, monitoring, and backup for 90+ self-hosted applications, including GitLab and Nextcloud.
- Implemented Authentik as primary directory services solution managing access across macOS (Monterey → Sequoia), Linux (RHEL/CentOS), and Windows environments - Configured enterprise-grade tools including Authentik, Remotely, and Zammad to test workflows, automation, and remote troubleshooting methodologies
- **Deployed Ansible playbooks** for consistent configuration management across all environments - Designed, deployed, and maintain enterprise-grade monitoring, logging, and backup solutions, ensuring system uptime, security, and verified disaster recovery.
- Configured enterprise-grade monitoring and backup solutions ensuring business continuity with verified recovery processes - Deploy **Ansible playbooks** for configuration management and automate recurring maintenance tasks.
- Validated all troubleshooting methodologies in production-like environment before client deployment - Validated cross-platform troubleshooting techniques for Windows, macOS (Monterey → Sequoia), and Linux (Arch, RHEL/CentOS) before deployment in real-world scenarios
- Built and operate a full MSP-style stack including Zammad (ticketing), Invoice Ninja (billing), Remotely (remote access), and Authentik (SSO) - Built infrastructure to simulate MSP-style operations for personal professional development and testing
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### Certifications & Professional Development ### Certifications & Professional Development
- Google IT Support Professional Certificate (Expected Completion: Oct 2025) - Google IT Support Professional Certificate (Expected Oct 2025)
- Tech Support Fundamentals (Google, Completed: Jul 2025) - Tech Support Fundamentals (Google, Completed Jul 2025)
- Lenovo Qualified PC Service Technician (Valid through TRG employment: Mar 2022 – Jan 2025) - Lenovo Qualified PC Service Technician (TRG, Mar 2022 – Jan 2025)
- The Git & Github Bootcamp (Udemy, Completed: Jul 2021) - The Git & GitHub Bootcamp (Udemy, Completed Jul 2021)
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### Education ### Education
General Education Development (GED) | 1999 GED | 1999