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minor update to README and resume.md

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Charles Danesi
2025-09-18 22:06:18 -04:00
parent b891f6c946
commit 9e3620c9a5
2 changed files with 4 additions and 5 deletions
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README.md
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## Getting started
**Converting to PDF**
```sh
# Converting to PDF
pandoc resume.md -f md -t pdf -o resume.pdf \
-V geometry:margin=0.75in \
-V mainfont="Lato" \
resume.md
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### **IT Specialist | Remote Support & Systems Administration | Windows • macOS • Linux**
With a strong background in IT support and a Banker/Innovator mindset, I bring both precision and problem-solving to delivering high-value technology services. Skilled in supporting Windows, macOS, and Linux systems, I provide responsive remote support, troubleshoot complex issues, and maintain clear communication to ensure user satisfaction.
With a strong background in IT support and a Banker/Innovator mindset, I bring both precision and problem-solving to delivering high-value technology services. Skilled in supporting Windows, macOS, and Linux systems, I provide responsive remote support, troubleshoot complex issues, and maintain clear communication to ensure user satisfaction.
My experience running a self-hosted MSP stack—including Zammad (ticketing), Invoice Ninja (billing), Remotely (remote access), and Authentik (SSO)—mirrors professional environments and translates directly to platforms like ServiceNow, Jira, and Zendesk. Combined with automation tools such as Ansible, shell scripting, n8n, and Home Assistant, I design and implement solutions that improve efficiency and reliability for both individual users and enterprise systems.
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- **Security & Access Management**: Vaultwarden, Authentik (SSO)
- **Hardware**: System diagnostics, imaging, component-level repair, micro-soldering
---
### **Professional Experience**
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Westlake, OH | _Mar 2022 – Jan 2025_
- Diagnosed and resolved hardware/software issues across 1000+ Windows 10/11 devices monthly
- Built and led PC repair and support desk operations from the ground up
- Built and scaled TRG's PC repair program from the ground up
- Used Microsoft 365 as an end user, gaining practical insight into its tools from a client perspective
- Managed ticketing workflows, password resets, domain issues, and remote access requests with a focus on documentation and resolution tracking
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### **Certifications**
- Tech Support Fundamentals - Google
- Linux Red Hat Administrator – Brainbench
- Linux Administrator – Brainbench
- Lenovo Qualified PC Service Technician