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minor update to README and resume.md

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Charles Danesi
2025-09-18 22:06:18 -04:00
parent b891f6c946
commit 9e3620c9a5
2 changed files with 4 additions and 5 deletions
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README.md
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@@ -2,9 +2,8 @@
## Getting started ## Getting started
**Converting to PDF**
```sh ```sh
# Converting to PDF
pandoc resume.md -f md -t pdf -o resume.pdf \ pandoc resume.md -f md -t pdf -o resume.pdf \
-V geometry:margin=0.75in \ -V geometry:margin=0.75in \
-V mainfont="Lato" \ -V mainfont="Lato" \
resume.md
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@@ -24,7 +24,6 @@ My experience running a self-hosted MSP stack—including Zammad (ticketing), In
- **Security & Access Management**: Vaultwarden, Authentik (SSO) - **Security & Access Management**: Vaultwarden, Authentik (SSO)
- **Hardware**: System diagnostics, imaging, component-level repair, micro-soldering - **Hardware**: System diagnostics, imaging, component-level repair, micro-soldering
--- ---
### **Professional Experience** ### **Professional Experience**
@@ -33,7 +32,7 @@ My experience running a self-hosted MSP stack—including Zammad (ticketing), In
Westlake, OH | _Mar 2022 – Jan 2025_ Westlake, OH | _Mar 2022 – Jan 2025_
- Diagnosed and resolved hardware/software issues across 1000+ Windows 10/11 devices monthly - Diagnosed and resolved hardware/software issues across 1000+ Windows 10/11 devices monthly
- Built and led PC repair and support desk operations from the ground up - Built and scaled TRG's PC repair program from the ground up
- Used Microsoft 365 as an end user, gaining practical insight into its tools from a client perspective - Used Microsoft 365 as an end user, gaining practical insight into its tools from a client perspective
- Managed ticketing workflows, password resets, domain issues, and remote access requests with a focus on documentation and resolution tracking - Managed ticketing workflows, password resets, domain issues, and remote access requests with a focus on documentation and resolution tracking
@@ -83,6 +82,7 @@ Remote | _2007 – 2015_
### **Certifications** ### **Certifications**
- Tech Support Fundamentals - Google
- Linux Red Hat Administrator – Brainbench - Linux Red Hat Administrator – Brainbench
- Linux Administrator – Brainbench - Linux Administrator – Brainbench
- Lenovo Qualified PC Service Technician - Lenovo Qualified PC Service Technician