minor update to README and resume.md

README.md

@@ -2,9 +2,8 @@
 
 ## Getting started
 
-**Converting to PDF**
-
 ```sh
+# Converting to PDF
 pandoc resume.md -f md -t pdf -o resume.pdf \
     -V geometry:margin=0.75in \
     -V mainfont="Lato" \

resume.md

@@ -24,7 +24,6 @@ My experience running a self-hosted MSP stack—including Zammad (ticketing), In
 - **Security & Access Management**: Vaultwarden, Authentik (SSO)
 - **Hardware**: System diagnostics, imaging, component-level repair, micro-soldering
 
-
 ---
 
 ### **Professional Experience**
@@ -33,7 +32,7 @@ My experience running a self-hosted MSP stack—including Zammad (ticketing), In
 Westlake, OH | _Mar 2022 – Jan 2025_
 
 - Diagnosed and resolved hardware/software issues across 1000+ Windows 10/11 devices monthly
-- Built and led PC repair and support desk operations from the ground up
+- Built and scaled TRG's PC repair program from the ground up
 - Used Microsoft 365 as an end user, gaining practical insight into its tools from a client perspective
 - Managed ticketing workflows, password resets, domain issues, and remote access requests with a focus on documentation and resolution tracking
 
@@ -83,6 +82,7 @@ Remote | _2007 – 2015_
 
 ### **Certifications**
 
+- Tech Support Fundamentals - Google
 - Linux Red Hat Administrator – Brainbench
 - Linux Administrator – Brainbench
 - Lenovo Qualified PC Service Technician