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Charles Danesi
2025-09-29 17:22:21 -04:00
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resume.md
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@@ -18,36 +18,36 @@ Cross-Platform Troubleshooting, Remote Support & Workflow Optimization, Hardware
### Key Achievements
- Built and maintain a professional homelab environment hosting ~90 self-managed services, including remote access, ticketing, billing, monitoring, and automation systems for testing and learning enterprise IT workflows.
- Created and ran TRG’s PC Repair Program, independently managing intake, diagnostics, repair, and warranty coordination, consistently exceeding throughput expectations.
- Served as the primary specialist for complex devices and multi-thousand-dollar printers, developing repair workflows that ensured client satisfaction and maintained contract continuity.
- Authored and maintained comprehensive troubleshooting guides and SOPs across multiple platforms (Windows, macOS, Linux), improving efficiency and knowledge transfer.
- Implemented secure remote access practices and system management procedures to maintain uptime, data integrity, and client trust in both self-managed and production environments.
- Built and maintain a professional homelab environment hosting ~90 self-managed services, including remote access, ticketing, billing, monitoring, and automation systems for testing and learning enterprise IT workflows
- Created and ran TRG’s PC Repair Program, independently managing intake, diagnostics, repair, and warranty coordination, consistently exceeding throughput expectations
- Served as the primary specialist for complex devices and multi-thousand-dollar printers, developing repair workflows that ensured client satisfaction and maintained contract continuity
- Authored and maintained comprehensive troubleshooting guides and SOPs across multiple platforms (Windows, macOS, Linux), improving efficiency and knowledge transfer
- Implemented secure remote access practices and system management procedures to maintain uptime, data integrity, and client trust in both self-managed and production environments
---
### Work Experience
#### Lead PC Repair Technician — TRG | Westlake, OH | Mar 2022 – Jan 2025
**Lead PC Repair Technician** | TRG | Westlake, OH | Mar 2022 – Jan 2025
- Sole operator of PC Repair Program, managing diagnostics, repair, and RMA processes for high-volume device intake.
- Developed SOPs, workflows, and escalation systems, enabling consistent, secure, and efficient repair operations.
- Managed full device lifecycle including diagnostics, component replacement, testing, and warranty coordination with Microsoft, HP, Dell, and Lenovo.
- Trained temporary staff during peak demand while maintaining technical execution.
- Led specialty projects for high-value devices and printers, serving as primary technical contact for key clients and maintaining manufacturer relationships.
- Sole operator of PC Repair Program, managing diagnostics, repair, and RMA processes for high-volume device intake
- Developed SOPs, workflows, and escalation systems, enabling consistent, secure, and efficient repair operations
- Managed full device lifecycle including diagnostics, component replacement, testing, and warranty coordination with Microsoft, HP, Dell, and Lenovo
- Trained temporary staff during peak demand while maintaining technical execution
- Led specialty projects for high-value devices and printers, serving as primary technical contact for key clients and maintaining manufacturer relationships
#### Senior Electronics Repair Technician — TRG | Westlake, OH | Sep 2020 – Mar 2022
**Senior Electronics Repair Technician** | TRG | Westlake, OH | Sep 2020 – Mar 2022
- Specialized in microsoldering and component-level repairs for complex devices, maintaining exclusive responsibility for sensitive tasks.
- Led project to resolve dormant device backlog, creating workflows and repair processes adopted company-wide.
- Served as primary technical contact for specialized printer repair project, collaborating directly with customer engineers and vendors.
- Specialized in microsoldering and component-level repairs for complex devices, maintaining exclusive responsibility for sensitive tasks
- Led project to resolve dormant device backlog, creating workflows and repair processes adopted company-wide
- Served as primary technical contact for specialized printer repair project, collaborating directly with customer engineers and vendors
#### IT Consultant / Technical Solutions Provider — Independent | Wellington, OH | Jun 1999 – Mar 2021
**IT Consultant / Technical Solutions Provider** | Independent | Wellington, OH | Jun 1999 – Mar 2021
- Provided on-site and remote technical support for small businesses and individuals across Windows, macOS, and Linux environments.
- Managed hardware, software, and networking issues including component replacement, virus remediation, and system upgrades.
- Specialized in consumer electronics repairs (game consoles, handheld devices, tablets, phones) and device refurbishment for resale.
- Configured home-based IT solutions to simulate enterprise environments for testing and workflow development.
- Provided on-site and remote technical support for small businesses and individuals across Windows, macOS, and Linux environments
- Managed hardware, software, and networking issues including component replacement, virus remediation, and system upgrades
- Specialized in consumer electronics repairs (game consoles, handheld devices, tablets, phones) and device refurbishment for resale
- Configured home-based IT solutions to simulate enterprise environments for testing and workflow development
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@@ -55,12 +55,12 @@ Cross-Platform Troubleshooting, Remote Support & Workflow Optimization, Hardware
**Professional Development Environment** | Ongoing
- Architect and maintain production-grade infrastructure supporting DNS, mail, authentication, monitoring, backup, and ~90 self-hosted services.
- Configured tools including Authentik, Remotely, and Zammad to test workflows, automation, and remote troubleshooting methodologies.
- Designed, deployed, and maintain enterprise-grade monitoring, logging, and backup solutions, ensuring system uptime, security, and verified disaster recovery.
- Deploy Ansible playbooks for configuration management and recurring maintenance automation.
- Validated cross-platform troubleshooting techniques for Windows, macOS (Monterey → Sequoia), and Linux (Arch, RHEL/CentOS) before deployment in real-world scenarios.
- Built infrastructure to simulate MSP-style operations for personal professional development and testing.
- Architect and maintain production-grade infrastructure supporting DNS, mail, authentication, monitoring, backup, and ~90 self-hosted services
- Configured tools including Authentik, Remotely, and Zammad to test workflows, automation, and remote troubleshooting methodologies
- Designed, deployed, and maintain enterprise-grade monitoring, logging, and backup solutions, ensuring system uptime, security, and verified disaster recovery
- Deploy Ansible playbooks for configuration management and recurring maintenance automation
- Validated cross-platform troubleshooting techniques for Windows, macOS (Monterey → Sequoia), and Linux (Arch, RHEL/CentOS) before deployment in real-world scenarios
- Built infrastructure to simulate MSP-style operations for personal professional development and testing
---
scripts/update.sh
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#!/usr/bin/env bash
echo "Generating PDFs..."
pandoc resume.md -f markdown -t pdf -o Charles_Danesi-Infrastructure_Support_Engineer.pdf -V geometry:margin=0.75in -V mainfont="Lato" -V fontsize=11pt -V raggedright
pandoc resume.md -f markdown -t pdf -o Charles_Danesi_Resume.pdf -V geometry:margin=0.75in -V mainfont="Lato" -V fontsize=11pt -V raggedright
pandoc remote-support-engineer.md -f markdown -t pdf -o Charles_Danesi-Remote_Support_Engineer.pdf -V geometry:margin=0.75in -V mainfont="Lato" -V fontsize=11pt -V raggedright
pandoc it-support.md -f markdown -t pdf -o Charles_Danesi-IT_Support_Specialist.pdf -V geometry:margin=0.75in -V mainfont="Lato" -V fontsize=11pt -V raggedright
pandoc system-admin.md -f markdown -t pdf -o Charles_Danesi-System_Administrator.pdf -V geometry:margin=0.75in -V mainfont="Lato" -V fontsize=11pt -V raggedright
echo "Generating DOCX files..."
pandoc resume.md -f markdown -t docx -o Charles_Danesi-Infrastructure_Support_Engineer.docx
pandoc resume.md -f markdown -t docx -o Charles_Danesi_Resume.docx
pandoc remote-support-engineer.md -f markdown -t docx -o Charles_Danesi-Remote_Support_Engineer.docx
pandoc it-support.md -f markdown -t docx -o Charles_Danesi-IT_Support_Specialist.docx
pandoc system-admin.md -f markdown -t docx -o Charles_Danesi-System_Administrator.docx