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@@ -1 +1,3 @@
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.DS_Store
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*.pdf
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*.docx
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@@ -3,10 +3,13 @@
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## Getting started
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```sh
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# Converting to PDF
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# Output as PDF
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pandoc resume.md -f markdown -t pdf -o resume.pdf \
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-V geometry:margin=0.75in \
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-V mainfont="Lato" \
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-V fontsize=11pt \
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-V raggedright
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## Output as DOCX
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pandoc resume.md -f markdown -t docx -o resume.docx
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```
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+6
-5
@@ -1,17 +1,17 @@
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Charles Danesi
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Elyria, OH
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Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Portfolio](https://charlesdanesi.net)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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---
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### Help Desk Technician | Multi-Platform Support Specialist | Windows • macOS • IT Troubleshooting
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### Professional Summary
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Help Desk Technician with extensive experience providing responsive technical support for Windows and macOS environments. Expert in diagnosing and resolving hardware, software, and network issues while maintaining exceptional client satisfaction. Proficient with enterprise ticketing systems (ServiceNow, Jira, Zendesk) and remote support tools. Proven ability to translate technical concepts for non-technical users and document solutions for knowledge base development. Committed to first-contact resolution and maintaining system uptime.
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IT Support Specialist with 22+ years of experience resolving hardware, software, and network issues across Windows and macOS environments while maintaining **99.9% system reliability**. Proven ability to deliver responsive remote support using industry-standard tools and translate technical concepts for non-technical users. Skilled in enterprise ticketing systems (Zammad) that improve first-contact resolution and documentation for knowledge base development. Available immediately for remote support roles.
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### Core Competencies
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Help Desk Support, Windows 10/11 Troubleshooting, macOS Support Specialist, Directory Services Integration, Network Diagnostics, Remote Access Tools, Client Authentication Troubleshooting, Knowledge Base Development, First-Contact Resolution, Cross-Platform Support
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Help Desk Support, Windows 10/11 Troubleshooting, macOS Support Specialist, Directory Services Implementation, Network Diagnostics, Remote Access Tools, Client Authentication Solutions, Knowledge Base Development, First-Contact Resolution, Cross-Platform Support
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---
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@@ -40,7 +40,8 @@ Help Desk Support, Windows 10/11 Troubleshooting, macOS Support Specialist, Dire
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- Performed component-level diagnostics and repairs for laptops and mobile devices
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- Delivered client-focused repair solutions and authored internal SOPs
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- **Identified critical backlog of dormant devices** that led to PC Repair Program creation
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- **Recognized by leadership** for technical expertise in resolving complex device issues
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- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
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**Independent IT Consultant** | Wellington, OH | 1999 – 2021
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@@ -1,17 +1,17 @@
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Charles Danesi
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Elyria, OH
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Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Portfolio](https://charlesdanesi.net)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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---
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### Remote Support Engineer | Remote Desktop Specialist | Windows • macOS • Enterprise Troubleshooting
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### Professional Summary
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Remote Support Engineer with 22+ years of experience delivering efficient technical solutions through remote channels. Expert in remote desktop technologies including TeamViewer, AnyDesk, and Remotely for secure client system access. Proven ability to diagnose and resolve complex issues across Windows and macOS environments while maintaining clear communication. Skilled in creating remote support workflows that achieve 99.9% system uptime and reduce resolution times. Committed to security best practices and minimizing business disruption during remote sessions.
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Remote Support Engineer with 22+ years of experience delivering efficient technical solutions through secure remote channels while maintaining **99.9% system reliability**. Proven ability to diagnose and resolve complex issues across Windows and macOS environments using Remotely and other industry-standard tools. Skilled in creating remote support workflows that minimize business disruption and maintain security protocols. Authored comprehensive documentation ensuring secure knowledge transfer. Available immediately for fully remote positions.
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### Core Competencies
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Remote Desktop Support, TeamViewer/AnyDesk Specialist, Windows & macOS Troubleshooting, Secure Authentication Protocols, Virtual Network Configuration, Client Communication, Remote Security Remediation, Workflow Optimization, Configuration Management, Multi-Platform Troubleshooting
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Remote Desktop Support, Windows & macOS Troubleshooting, Secure Authentication Protocols, Virtual Network Configuration, Client Communication, Remote Security Remediation, Workflow Optimization, Configuration Management, Multi-Platform Troubleshooting, Enterprise Ticketing Systems
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---
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@@ -40,7 +40,8 @@ Remote Desktop Support, TeamViewer/AnyDesk Specialist, Windows & macOS Troublesh
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- Performed component-level diagnostics and repairs for laptops and mobile devices
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- Delivered client-focused repair solutions and authored internal SOPs
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- **Identified critical backlog of dormant devices** that led to PC Repair Program creation
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- **Recognized by leadership** for technical expertise in resolving complex device issues
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- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
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**Independent IT Consultant** | Wellington, OH | 1999 – 2021
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@@ -1,52 +1,53 @@
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Charles Danesi
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Elyria, OH
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Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Portfolio](https://charlesdanesi.net)
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**Charles Danesi**
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Elyria, OH | Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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---
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#### IT Support Specialist | Windows & macOS Systems Expert | Remote Troubleshooting • Network Configuration • Client Support
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### Professional Summary
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IT Support Specialist with 22+ years of hands-on experience resolving complex technical issues across Windows, macOS, and Linux environments. Proven ability to deliver responsive remote support that minimizes business disruption while maintaining 99.9% system reliability. Skilled in enterprise ticketing systems (ServiceNow, Jira, Zendesk equivalents), remote access solutions, and cross-platform troubleshooting methodologies. Committed to clear communication and rapid issue resolution that keeps business systems operational.
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IT Support Specialist with 22+ years of hands-on experience delivering technical solutions across Windows, macOS, Linux, and consumer electronics. Skilled in remote troubleshooting, workflow optimization, and system management. Experienced in independently building and managing production-style environments for testing, automation, and professional development. Adept at problem-solving, client communication, and managing technical projects.
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---
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### Core Competencies
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Windows Server Administration, macOS Support Specialist, Directory Services (Authentik/OpenLDAP), Linux Administration (RHEL/CentOS), Network Configuration, Remote Desktop Support, Enterprise Ticketing Systems, PowerShell Scripting, Security Remediation, Configuration Management
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Cross-Platform Troubleshooting, Remote Support & Workflow Optimization, Hardware Diagnostics & Repair, Network Configuration, Scripting & Automation (Bash/Ansible), System Monitoring & Backups, Documentation & SOPs, Technical Project Management, Self-Hosted Infrastructure Management, Cloud & SaaS Tools (End-User Administration)
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---
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### Key Achievements
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- Spearheaded TRG's PC Repair Program as Electronics Repair Technician; processed **1,000+ monthly devices for Cintas (generating $100k+ annual revenue)**, Federal Reserve Bank facilities, and US Marine Corps accounts through TRG's repair program
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- Maintained **99.9% uptime** across critical services in professional development environment supporting DNS, mail, and authentication systems for 15+ self-hosted applications
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- Designed cross-platform troubleshooting workflows tested across macOS (Monterey → Sequoia), Linux (Arch, RHEL/CentOS), and Windows environments
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- Implemented enterprise-grade security practices including regular patching cycles and access controls that prevented security incidents in professional development environment
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- Developed efficient remote support methodologies that minimized system downtime while maintaining clear client communication
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- Configured and maintained professional development environment using industry-standard tools including Authentik (directory services), Zammad (ticketing), and Remotely (remote access)
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- Built and maintain a professional homelab environment hosting ~90 self-managed services, including remote access, ticketing, billing, monitoring, and automation systems for testing and learning enterprise IT workflows
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- Created and ran TRG’s PC Repair Program, independently managing intake, diagnostics, repair, and warranty coordination, consistently exceeding throughput expectations
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- Served as the primary specialist for complex devices and multi-thousand-dollar printers, developing repair workflows that ensured client satisfaction and maintained contract continuity
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- Authored and maintained comprehensive troubleshooting guides and SOPs across multiple platforms (Windows, macOS, Linux), improving efficiency and knowledge transfer
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- Implemented secure remote access practices and system management procedures to maintain uptime, data integrity, and client trust in both self-managed and production environments
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---
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### Work Experience
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**Lead PC Repair Technician** — _TRG_ | Westlake, OH | Mar 2022 – Jan 2025
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**Lead PC Repair Technician** | TRG | Westlake, OH | Mar 2022 – Jan 2025
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- **Sole operator** of PC Repair Program from concept to revenue-generating operation, processing **1,000+ monthly devices** for Cintas ($100k+ annual revenue), Federal Reserve Bank facilities, and US Marine Corps accounts
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- **Developed all SOPs, workflows, and priority systems** with strict adherence to data security protocols
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- **Managed full device lifecycle** including receiving, shipping, and direct warranty coordination with Microsoft, HP, Dell, and Lenovo
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- **Obtained HP and Lenovo technician certifications** during employment (valid through TRG's authorized repair agreements)
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- **Scaled operations during peak demand** by training temporary staff for device intake while maintaining sole responsibility for technical execution
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- Sole operator of PC Repair Program, managing diagnostics, repair, and RMA processes for high-volume device intake
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- Developed SOPs, workflows, and escalation systems, enabling consistent, secure, and efficient repair operations
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- Managed full device lifecycle including diagnostics, component replacement, testing, and warranty coordination with Microsoft, HP, Dell, and Lenovo
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- Trained temporary staff during peak demand while maintaining technical execution
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- Led specialty projects for high-value devices and printers, serving as primary technical contact for key clients and maintaining manufacturer relationships
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**Electronics Repair Technician → Senior Technician** — _TRG_ | Westlake, OH | Sep 2020 – Mar 2022
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**Senior Electronics Repair Technician** | TRG | Westlake, OH | Sep 2020 – Mar 2022
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- Performed component-level diagnostics and repairs for laptops and mobile devices
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- Delivered client-focused repair solutions and authored internal SOPs
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- **Identified critical backlog of dormant devices** that led to PC Repair Program creation
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- Specialized in microsoldering and component-level repairs for complex devices, maintaining exclusive responsibility for sensitive tasks
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- Led project to resolve dormant device backlog, creating workflows and repair processes adopted company-wide
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- Served as primary technical contact for specialized printer repair project, collaborating directly with customer engineers and vendors
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**Independent IT Consultant** — | Wellington, OH | 1999 – 2021
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**IT Consultant / Technical Solutions Provider** | Independent | Wellington, OH | Jun 1999 – Mar 2021
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- Provided Windows, macOS, and Linux technical solutions for SMB clients through independently managed consulting practice
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- **Authored comprehensive documentation** for all client solutions to ensure knowledge transfer and continuity
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- **Implemented professional development environment** with **99.9% uptime** supporting DNS, mail, and authentication services
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- **Deployed Authentik** as directory services solution managing access across macOS (Monterey → Sequoia), Linux, and Windows environments
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- **Developed standardized troubleshooting methodologies** validated through professional development environment testing
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- Provided on-site and remote technical support for small businesses and individuals across Windows, macOS, and Linux environments
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- Managed hardware, software, and networking issues including component replacement, virus remediation, and system upgrades
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- Specialized in consumer electronics repairs (game consoles, handheld devices, tablets, phones) and device refurbishment for resale
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- Configured home-based IT solutions to simulate enterprise environments for testing and workflow development
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---
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@@ -54,24 +55,24 @@ Windows Server Administration, macOS Support Specialist, Directory Services (Aut
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**Professional Development Environment** | Ongoing
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- Architected and maintain **99.9% uptime infrastructure** supporting DNS, mail, and authentication services for 15+ self-hosted applications including GitLab and Nextcloud
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- Implemented Authentik as primary directory services solution managing access across macOS (Monterey → Sequoia), Linux (RHEL/CentOS), and Windows environments
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- **Deployed Ansible playbooks** for consistent configuration management across all environments
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- Configured enterprise-grade monitoring and backup solutions ensuring business continuity with verified recovery processes
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- Validated all troubleshooting methodologies in production-like environment before client deployment
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- Built and operate a full MSP-style stack including Zammad (ticketing), Invoice Ninja (billing), Remotely (remote access), and Authentik (SSO)
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- Architect and maintain production-grade infrastructure supporting DNS, mail, authentication, monitoring, backup, and ~90 self-hosted services
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- Configured tools including Authentik, Remotely, and Zammad to test workflows, automation, and remote troubleshooting methodologies
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- Designed, deployed, and maintain enterprise-grade monitoring, logging, and backup solutions, ensuring system uptime, security, and verified disaster recovery
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- Deploy Ansible playbooks for configuration management and recurring maintenance automation
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- Validated cross-platform troubleshooting techniques for Windows, macOS (Monterey → Sequoia), and Linux (Arch, RHEL/CentOS) before deployment in real-world scenarios
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- Built infrastructure to simulate MSP-style operations for personal professional development and testing
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---
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### Certifications & Professional Development
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- Google IT Support Professional Certificate (Expected Completion: Oct 2025)
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- Tech Support Fundamentals (Google, Completed: Jul 2025)
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- Lenovo Qualified PC Service Technician (Valid through TRG employment: Mar 2022 – Jan 2025)
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- The Git & Github Bootcamp (Udemy, Completed: Jul 2021)
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- Google IT Support Professional Certificate (Expected Oct 2025)
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- Tech Support Fundamentals (Google, Completed Jul 2025)
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- Lenovo Qualified PC Service Technician (TRG, Mar 2022 – Jan 2025)
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- The Git & GitHub Bootcamp (Udemy, Completed Jul 2021)
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---
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### Education
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General Education Development (GED) | 1999
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General Education Development (GED), State of Ohio | 1999
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Executable
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@@ -0,0 +1,45 @@
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#!/usr/bin/env bash
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# This script generates PDF and DOCX files from markdown resumes using Pandoc
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# Requirements: Pandoc must be installed and accessible in the system PATH
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DOC_DIR="$HOME/Documents/@working"
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PDF_MARGIN="0.75in"
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PDF_FONT="Lato"
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PDF_FONT_SIZE="11pt"
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PDF_ALIGNMENT="raggedright"
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pdfOptions=(
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-V geometry:margin="$PDF_MARGIN"
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-V mainfont="$PDF_FONT"
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-V fontsize="$PDF_FONT_SIZE"
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-V "$PDF_ALIGNMENT"
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)
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# Define resumes in "input_file|output_basename" format
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resumes=(
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"resume.md|Charles_Danesi_Resume"
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"remote-support-engineer.md|Charles_Danesi-Remote_Support_Engineer"
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"it-support.md|Charles_Danesi-IT_Support_Specialist"
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"system-admin.md|Charles_Danesi-System_Administrator"
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)
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generate_files() {
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local input="$1"
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local output="$2"
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echo " -> Generating PDF: $output.pdf"
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pandoc "$input" -f markdown -t pdf -o "$DOC_DIR/$output.pdf" "${pdfOptions[@]}"
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echo " -> Generating DOCX: $output.docx"
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pandoc "$input" -f markdown -t docx -o "$DOC_DIR/$output.docx"
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}
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echo "Generating resumes..."
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for entry in "${resumes[@]}"; do
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IFS="|" read -r input base <<< "$entry"
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generate_files "$input" "$base"
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done
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echo "All files have been generated in $DOC_DIR."
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+8
-5
@@ -1,17 +1,19 @@
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Charles Danesi
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Elyria, OH
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Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Portfolio](https://charlesdanesi.net)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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---
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### Systems Administrator | Network & Infrastructure Specialist | Windows Server • Directory Services • Automation
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### Professional Summary
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Systems Administrator with extensive experience designing, implementing, and maintaining reliable IT infrastructure across Windows and Linux environments. Proven ability to manage Directory Services, DNS, DHCP, and network services while maintaining 99.9% system uptime. Skilled in configuration management (Ansible), shell scripting, and automation solutions that improve operational efficiency. Experienced with enterprise monitoring tools and backup solutions that ensure business continuity. Committed to documentation and standardized processes that simplify system maintenance.
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Systems Administrator with extensive experience designing, implementing, and maintaining reliable IT infrastructure across Windows and Linux environments. Proven ability to manage DNS, DHCP, and network services while maintaining **99.9% system uptime**. Skilled in configuration management (Ansible), shell scripting, and automation solutions that improve operational efficiency. Experienced with enterprise monitoring tools and backup solutions that ensure business continuity. Committed to documentation and standardized processes that simplify system maintenance. Available immediately for remote infrastructure roles.
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### Core Competencies
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Systems Administration, Directory Services Architecture (Authentik), Linux Server Management (RHEL/CentOS), Network Infrastructure, DNS/DHCP Configuration, Ansible Automation, Enterprise Monitoring, Backup & Recovery, Security Hardening, High Availability Solutions
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Systems Administration, Directory Services Implementation, Linux Server Management (RHEL/CentOS), Network Infrastructure, DNS/DHCP Configuration, Ansible Automation, Enterprise Monitoring, Backup & Recovery, Security Hardening, High Availability Solutions
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---
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### Key Achievements
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@@ -38,7 +40,8 @@ Systems Administration, Directory Services Architecture (Authentik), Linux Serve
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- Performed component-level diagnostics and repairs for laptops and mobile devices
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- Delivered client-focused repair solutions and authored internal SOPs
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- **Identified critical backlog of dormant devices** that led to PC Repair Program creation
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- **Recognized by leadership** for technical expertise in resolving complex device issues
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- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
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**Independent IT Consultant** | Wellington, OH | 1999 – 2021
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Reference in New Issue
Block a user