79 lines
5.0 KiB
Markdown
79 lines
5.0 KiB
Markdown
**Charles Danesi**
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Elyria, OH | Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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### Professional Summary
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IT Support Specialist with 22+ years of hands-on experience delivering technical solutions across Windows, macOS, Linux, and consumer electronics. Skilled in remote troubleshooting, workflow optimization, and system management. Experienced in independently building and managing production-style environments for testing, automation, and professional development. Adept at problem-solving, client communication, and managing technical projects.
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### Core Competencies
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Cross-Platform Troubleshooting, Remote Support & Workflow Optimization, Hardware Diagnostics & Repair, Network Configuration, Scripting & Automation (Bash/Ansible), System Monitoring & Backups, Documentation & SOPs, Technical Project Management, Self-Hosted Infrastructure Management, Cloud & SaaS Tools (End-User Administration)
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### Key Achievements
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- Built and maintain a professional homelab environment hosting ~90 self-managed services, including remote access, ticketing, billing, monitoring, and automation systems for testing and learning enterprise IT workflows
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- Created and ran TRG’s PC Repair Program, independently managing intake, diagnostics, repair, and warranty coordination, consistently exceeding throughput expectations
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- Served as the primary specialist for complex devices and multi-thousand-dollar printers, developing repair workflows that ensured client satisfaction and maintained contract continuity
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- Authored and maintained comprehensive troubleshooting guides and SOPs across multiple platforms (Windows, macOS, Linux), improving efficiency and knowledge transfer
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- Implemented secure remote access practices and system management procedures to maintain uptime, data integrity, and client trust in both self-managed and production environments
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### Work Experience
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**Lead PC Repair Technician** | TRG | Westlake, OH | Mar 2022 – Jan 2025
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- Sole operator of PC Repair Program, managing diagnostics, repair, and RMA processes for high-volume device intake
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- Developed SOPs, workflows, and escalation systems, enabling consistent, secure, and efficient repair operations
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- Managed full device lifecycle including diagnostics, component replacement, testing, and warranty coordination with Microsoft, HP, Dell, and Lenovo
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- Trained temporary staff during peak demand while maintaining technical execution
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- Led specialty projects for high-value devices and printers, serving as primary technical contact for key clients and maintaining manufacturer relationships
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**Senior Electronics Repair Technician** | TRG | Westlake, OH | Sep 2020 – Mar 2022
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- Specialized in microsoldering and component-level repairs for complex devices, maintaining exclusive responsibility for sensitive tasks
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- Led project to resolve dormant device backlog, creating workflows and repair processes adopted company-wide
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- Served as primary technical contact for specialized printer repair project, collaborating directly with customer engineers and vendors
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**IT Consultant / Technical Solutions Provider** | Independent | Wellington, OH | Jun 1999 – Mar 2021
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- Provided on-site and remote technical support for small businesses and individuals across Windows, macOS, and Linux environments
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- Managed hardware, software, and networking issues including component replacement, virus remediation, and system upgrades
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- Specialized in consumer electronics repairs (game consoles, handheld devices, tablets, phones) and device refurbishment for resale
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- Configured home-based IT solutions to simulate enterprise environments for testing and workflow development
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### Key Projects
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**Professional Development Environment** | Ongoing
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- Architect and maintain production-grade infrastructure supporting DNS, mail, authentication, monitoring, backup, and ~90 self-hosted services
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- Configured tools including Authentik, Remotely, and Zammad to test workflows, automation, and remote troubleshooting methodologies
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- Designed, deployed, and maintain enterprise-grade monitoring, logging, and backup solutions, ensuring system uptime, security, and verified disaster recovery
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- Deploy Ansible playbooks for configuration management and recurring maintenance automation
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- Validated cross-platform troubleshooting techniques for Windows, macOS (Monterey → Sequoia), and Linux (Arch, RHEL/CentOS) before deployment in real-world scenarios
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- Built infrastructure to simulate MSP-style operations for personal professional development and testing
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### Certifications & Professional Development
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- Google IT Support Professional Certificate (Expected Oct 2025)
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- Tech Support Fundamentals (Google, Completed Jul 2025)
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- Lenovo Qualified PC Service Technician (TRG, Mar 2022 – Jan 2025)
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- The Git & GitHub Bootcamp (Udemy, Completed Jul 2021)
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### Education
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General Education Development (GED), State of Ohio | 1999
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