78 lines
4.8 KiB
Markdown
78 lines
4.8 KiB
Markdown
Charles Danesi
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Elyria, OH
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Email: [charles@danesi.dev](mailto:charles@danesi.dev) | Phone: [440.213.1299](tel:440-213-1299)
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[LinkedIn](https://www.linkedin.com/in/charlesdanesi) | [Technical Links Hub](https://charlesdanesi.net)
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### Professional Summary
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Systems Administrator with extensive experience designing, implementing, and maintaining reliable IT infrastructure across Windows and Linux environments. Proven ability to manage DNS, DHCP, and network services while maintaining **99.9% system uptime**. Skilled in configuration management (Ansible), shell scripting, and automation solutions that improve operational efficiency. Experienced with enterprise monitoring tools and backup solutions that ensure business continuity. Committed to documentation and standardized processes that simplify system maintenance. Available immediately for remote infrastructure roles.
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### Core Competencies
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Systems Administration, Directory Services Implementation, Linux Server Management (RHEL/CentOS), Network Infrastructure, DNS/DHCP Configuration, Ansible Automation, Enterprise Monitoring, Backup & Recovery, Security Hardening, High Availability Solutions
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---
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### Key Achievements
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- Architected TRG's PC Repair Program; managed workflow for **1,000+ monthly devices for Cintas ($100k+ revenue)**, Federal Reserve Bank facilities, and US Marine Corps accounts
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- Achieved **99.9% uptime** professional development environment supporting DNS, mail, and authentication services for 15+ self-hosted applications
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- Implemented Authentik as primary directory services solution for SSO across macOS, Linux, and Windows environments with regular configuration validation
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- Automated routine system maintenance tasks using Ansible playbooks and shell scripting across Linux and Windows environments
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- Configured enterprise-grade monitoring and backup solutions that ensured business continuity in professional development environment
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- Maintained consistent security posture through regular patching cycles and access control reviews
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---
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### Work Experience
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**Lead PC Repair Technician** — _TRG_ | Westlake, OH | Mar 2022 – Jan 2025
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- **Sole operator** of PC Repair Program from concept to revenue-generating operation, processing **1,000+ monthly devices** for Cintas ($100k+ annual revenue), Federal Reserve Bank facilities, and US Marine Corps accounts
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- **Developed all SOPs, workflows, and priority systems** with strict adherence to data security protocols
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- **Managed full device lifecycle** including receiving, shipping, and direct warranty coordination with Microsoft, HP, Dell, and Lenovo
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- **Obtained HP and Lenovo technician certifications** during employment (valid through TRG's authorized repair agreements)
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- **Scaled operations during peak demand** by training temporary staff for device intake while maintaining sole responsibility for technical execution
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**Electronics Repair Technician → Senior Technician** — _TRG_ | Westlake, OH | Sep 2020 – Mar 2022
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- Performed component-level diagnostics and repairs for laptops and mobile devices
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- Delivered client-focused repair solutions and authored internal SOPs
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- **Recognized by leadership** for technical expertise in resolving complex device issues
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- **Selected by Operations Director** to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
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**Independent IT Consultant** | Wellington, OH | 1999 – 2021
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- Managed infrastructure solutions for Windows, macOS, and Linux environments
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- Authored comprehensive documentation for all system configurations and recovery procedures
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- Implemented professional development environment with **99.9% uptime** supporting critical services
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- **Deployed Authentik** as enterprise-grade directory services solution managing access across environments
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- Configured monitoring and backup solutions ensuring business continuity
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### Key Projects
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**Professional Development Environment** | Ongoing
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- Architected **99.9% uptime infrastructure** supporting DNS, mail, and authentication services
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- Implemented **Authentik as primary directory services solution** managing access across macOS, Linux, and Windows
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- **Deployed Ansible playbooks** for consistent configuration management across all environments
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- Configured **enterprise-grade monitoring and backup solutions** with verified recovery processes
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- Built **full stack including GitLab, Nextcloud, and Authentik** for comprehensive testing
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---
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### Certifications & Professional Development
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- Google IT Support Professional Certificate (Expected Completion: Oct 2025)
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- Tech Support Fundamentals (Google, Completed: Jul 2025)
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- Lenovo Qualified PC Service Technician (Valid through TRG employment: Mar 2022 – Jan 2025)
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- The Git & Github Bootcamp (Udemy, Completed: Jul 2021)
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---
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### Education
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General Education Development (GED) | 1999
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