5.4 KiB
Charles Danesi
Elyria, OH
Email: charles@danesi.dev | Phone: 440.213.1299
LinkedIn | Technical Links Hub
Professional Summary
Infrastructure Support Specialist with 22+ years of experience resolving complex technical issues while maintaining 99.9% system reliability across production environments. Proven ability to deliver responsive remote support using Remotely and implement directory services solutions that minimize business disruption. Skilled in enterprise ticketing systems (Zammad), network configuration, cross-platform troubleshooting, and Bash scripting for workflow automation. Authored comprehensive documentation for all client solutions. Available immediately for remote or hybrid roles.
Core Competencies
Windows Server Administration, macOS Support Specialist, Directory Services Implementation, Linux Administration (RHEL/CentOS), Network Configuration, Remote Desktop Support, Enterprise Ticketing Systems, Bash Scripting, Security Remediation, Configuration Management
Key Achievements
- Spearheaded TRG's PC Repair Program as Electronics Repair Technician; processed 1,000+ monthly devices for Cintas (generating $100k+ annual revenue), Federal Reserve Bank facilities, and US Marine Corps accounts through TRG's repair program
- Maintained 99.9% uptime across critical services in professional development environment supporting DNS, mail, and authentication systems for 15+ self-hosted applications
- Designed cross-platform troubleshooting workflows tested across macOS (Monterey → Sequoia), Linux (Arch, RHEL/CentOS), and Windows environments
- Implemented enterprise-grade security practices including regular patching cycles and access controls that prevented security incidents in professional development environment
- Developed efficient remote support methodologies that minimized system downtime while maintaining clear client communication
- Configured and maintained professional development environment using industry-standard tools including Authentik (directory services), Zammad (ticketing), and Remotely (remote access)
Work Experience
Lead PC Repair Technician — TRG | Westlake, OH | Mar 2022 – Jan 2025
- Sole operator of PC Repair Program from concept to revenue-generating operation, processing 1,000+ monthly devices for Cintas ($100k+ annual revenue), Federal Reserve Bank facilities, and US Marine Corps accounts
- Developed all SOPs, workflows, and priority systems with strict adherence to data security protocols
- Managed full device lifecycle including receiving, shipping, and direct warranty coordination with Microsoft, HP, Dell, and Lenovo
- Obtained HP and Lenovo technician certifications during employment (valid through TRG's authorized repair agreements)
- Scaled operations during peak demand by training temporary staff for device intake while maintaining sole responsibility for technical execution
Electronics Repair Technician → Senior Technician — TRG | Westlake, OH | Sep 2020 – Mar 2022
- Performed component-level diagnostics and repairs for laptops and mobile devices
- Delivered client-focused repair solutions and authored internal SOPs
- Recognized by leadership for technical expertise in resolving complex device issues
- Selected by Operations Director to resolve critical backlog of dormant devices, which evolved into TRG's PC Repair Program processing 1,000+ monthly devices
Independent IT Consultant — | Wellington, OH | 1999 – 2021
- Provided Windows, macOS, and Linux technical solutions for SMB clients through independently managed consulting practice
- Authored comprehensive documentation for all client solutions to ensure knowledge transfer and continuity
- Implemented professional development environment with 99.9% uptime supporting DNS, mail, and authentication services
- Deployed Authentik as directory services solution managing access across macOS (Monterey → Sequoia), Linux, and Windows environments
- Developed standardized troubleshooting methodologies validated through professional development environment testing
Key Projects
Professional Development Environment | Ongoing
- Architected and maintain 99.9% uptime infrastructure supporting DNS, mail, and authentication services for 15+ self-hosted applications including GitLab and Nextcloud
- Implemented Authentik as primary directory services solution managing access across macOS (Monterey → Sequoia), Linux (RHEL/CentOS), and Windows environments
- Deployed Ansible playbooks for consistent configuration management across all environments
- Configured enterprise-grade monitoring and backup solutions ensuring business continuity with verified recovery processes
- Validated all troubleshooting methodologies in production-like environment before client deployment
- Built and operate a full MSP-style stack including Zammad (ticketing), Invoice Ninja (billing), Remotely (remote access), and Authentik (SSO)
Certifications & Professional Development
- Google IT Support Professional Certificate (Expected Completion: Oct 2025)
- Tech Support Fundamentals (Google, Completed: Jul 2025)
- Lenovo Qualified PC Service Technician (Valid through TRG employment: Mar 2022 – Jan 2025)
- The Git & Github Bootcamp (Udemy, Completed: Jul 2021)
Education
General Education Development (GED) | 1999